FREE PAIR OF SOCKS ON ORDERS $75+ & FREE SHIPPING ON ORDERS $49+
Stance Support
FAQs
Contact us
Keeping people stoked
Contact Info
Hours
Mon-Fri 9am-5pm PST
Mon-Fri 9am-5pm PST
Usually reply within 24hrs
If you have any questions or concerns, do not hesitate to contact us to assist. We'll make sure we keep you stoked.
As we’re typically not in the business of shipping full-size bicycles across the country, your purchase will be handled a little differently than typical Stance.com orders. Here are the details:
- Your order will ship in 1-3 business days from our friends at Cult.
- Our customer service team will provide you with tracking info ASAP.
- All bicycles will require a signature for delivery.
Please keep an eye out for a tracking email from us with all your pertinent shipping info in the next few days. In the meantime, feel free to reach out to our customer service team at [email protected] with any questions or concerns you may have.
- NO REFUNDS once the order has shipped.
- Returns are accepted within 30 days from the shipped date if you pay the shipping. Shipping and handling charges are non refundable. Return shipping must be handled by the customer.
- RETURNS WILL NOT BE ACCEPTED IF THEY HAVE BEEN USED.
- COMPLETE BIKES MAY NOT BE RETURNED ONCE THEY HAVE BEEN ASSEMBLED.
We’ve teamed up with our friends at @cultcrew to send a few of our custom Stance x CULT bikes to lucky winners… the catch is you gotta find our key clues!
Here’s how to win:
- Find the hidden CULT x Stance socks with our special message and instructions to claim your reward! The key clue will have a custom sticker and message so we’ll know if you’re messing with us.
- Stay close to our Instagram Stories and posts for clues on where we’ll hide it.
- Follow both @stanceofficial & @cultcrew to stay in the loop.
- Like, comment and share the post, spread the word.
Terms
No purchase necessary. Must be 18+ to claim reward. US. residents only. Giveaway is not affiliated with Instagram. Winner will need to notify us via DM and confirmed legitimacy of key clue to be deemed winner. ARV $625.00.
FREE PAIR OF SOCKS on orders over $75. Add bonus product at checkout. No code needed. Max 1 per order. U.S. orders only. Discount not valid on previous purchases. Cannot be combined with any other promotion. While supplies last.
FREE STANDARD SHIPPING on orders over $49. Valid on all US orders only. No code needed.
*Some exclusions apply. Discount code does not apply to sale items, packs, gift cards, subscription or other select merchandise.
Only orders shipping to:
Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
We accept MasterCard, Visa, American Express, Discover, ApplePay and Paypal.
For international customers purchasing via Borderfree, we also offer additional secure payment methods depending on your selected country, currency, billing and shipping country. You can view the options at checkout, before placing your order.
If you are shipping to a US address, but are using an international credit card, you can do so using PayPal. Enter the US shipping address into the billing portion in the checkout process, and then click on PayPal to complete the transaction, and use your international credit card.
If you are shipping internationally, please see shipping FAQs.
Just add items to your basket and then click "checkout." As you get into the checkout process, you will see your order total at the bottom, based on the cost of your items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout.
We do not offer gift wrapping at this time.
You may add a personalized note during checkout. Please click the check box next to "Is this a gift?" to allow the option for a personal message.
Stance Inc. (Stance) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from an authorized seller (“Authorized Seller”) that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.
This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.
Products considered to be defective must be returned to the Authorized Seller from which the Products were originally purchased or issued with the original purchase receipt or issuer’s invoice record. Our policy is to honor Product warranties only on Products purchased from an Authorized Seller of Stance® Products and only when accompanied by the original purchase receipt or proof of purchase. If Products are purchased from an unauthorized seller this limited warranty will not be valid.
Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.
This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty shall be governed by, and construed and interpreted in accordance with, the local laws of the State of California (without application of its conflicts of laws principles), except only to the extent replaced or precluded by other law of mandatory application. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
We’re so sure you’ll love our underwear, socks, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first t-shirt, or first pair of underwear or socks purchased from stance.com!
Here's how it works:
- You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
- Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at [email protected] within 90 days of your purchase.
- Along with the photo, include the product name, your name, your email, and reason for requesting a refund.
- You will receive a confirmation email from KPS notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).
- This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, or pair of socks or underwear that you have purchased on stance.com. For our return policy on items that are not covered under the 100% Customer Satisfaction Guarantee Policy, please click here.
Have questions or concerns? Email us at [email protected]
Stance reserves the right to change this policy at any time.
We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.
T-Shirts: We recommend washing in cold water on gentle cycle. Do not bleach or add fabric conditioner. Wash dark colors separately. Tumble dry low. Use a cool iron, and do not iron print. Do not dry-clean.
Socks: We recommend washing your socks on delicate, inside out, with like colors. We also recommend trying to keep your socks out of the dryer to protect the delicate fibers of the sock. We use premium materials and the heat from the dryer can damage these fibers and prevent the socks from lasting as long as possible.
Underwear: We recommend washing your Stance underwear on delicate, in cold water and with like colors. Line dry or tumble dry low.
*Do not iron the underwear or dry them on high. The heat can damage the delicate fibers. This will affect the feel and will prevent the underwear from lasting as long as possible.
Stance is not responsible for any damage as a result of ironing, dryers, or improper washing.
We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are replaced with the new styles from upcoming seasons.
We are unable to discount on our website due to agreements we have with our retailers. We do offer promotions from time to time, so sign up for our newsletter so you can be the first to know! Some exclusions apply. Discount code does not apply to sale items, packs, gift cards or subscription.
Our Commitment to Accessibility
Stance, Inc. is committed to making our website's content accessible and user friendly to everyone.
If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at (888) 391-9020 or email our team at [email protected], include “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Innovations
Because no other fabric proved soft enough, we invented our own. Behold the silky smooth perfection of Stance's proprietary Butter Blend™ technology, our sustainably sourced fiber innovation that delivers on the promise of softness superiority.
INFIKNIT is Stance’s proprietary fiber blend that delivers our most durable fabric to date. Products with INFIKNIT will last at least 5x longer than products without it.
The nylon used in INFIKNIT has a higher filament count which is a dense, more compact nylon yarn that gives it higher tensile strength. The extrusion process of our Infiknit nylon adds a substantial level of texture to the nylon that cannot be seen by the naked eye but increases abrasion resistance significantly.
We’ve added INFIKNIT into areas that experience the most friction. For casual products, it’s in the heel and the toe. For performance products, it’s in the heel, toe
and forefoot and sometimes the ankle.
How can I tell a sock has Infiknit?
Areas with INFIKNIT will have a distinguishable contrasting twist, so you will be able to see this in the sock. In addition, we’ve added the logo to the inside of the
sock welt.
Is Infiknit Comfortable?
INFIKNIT was developed to be indistinguishable from a regular sock, the only difference is its increased durability.
Infiknit Guarantee
We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair. If you have an issue, follow the steps below and we will replace it.
Here's how it works:
- Send an email with the subject line “Infiknit Guarantee” to [email protected] Please include the following information:
- Your first and last name
- Your order number or picture of your purchase receipt
- Your shipping address
- Photos of all the information on the inside cuff of the sock. If the item is INFIKNIT it will have the logo on the inside cuff. If you do not see the logo this item is not INFIKNIT and falls under the standard 30 day warranty.
- Photo of the entire pair
A KPS (Keeping People Stoked) representative will review your claim and respond as soon as possible. If your claim is approved, we will offer a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value. Please allow four to six weeks for processing.
Please refer to our terms and conditions for any additional information.
Media and Sponsorships
For media inquiries, please email [email protected]
Looking to become a Stance vendor? Please send the following information about your store to [email protected], and we will get it to a sales rep in your area.
- Name of your Store
- Where you are located (address)
- Other brands you carry
- Contact Information
Our sponsorship focus is with the group of individuals we're currently working with. We have a pretty full house right now, so we're not looking to add anyone else to our team at this time. Thank you for your interest and stay stoked!
As much as we would love to support all events, we must maintain a certain level of discipline so we don't over-extend ourselves and our capabilities. Feel free to email us at [email protected] and we will review all inquiries to see if we can participate.
Stance eGift Cards can be purchased on Stance.com domestic orders, and will be delivered via email. Physical Stance Gift Cards are available at Stance retail stores in the United States.
Stance eGift cards and physical gift cards are redeemable for merchandise on Stance.com US Orders and in Stance retail stores in the United States.
You can purchase a Stance Gift Card for a value between $15 and $250.
You can redeem up to three Stance Gift Cards and/or merchandise credits per transaction on Stance.com.
No, there are no expiration dates or service fees, and gift cards do not decrease in value if unused.
Stance Gift Cards may be used to purchase a gift subscription. However, they are not redeemable on personal subscriptions.
Currently, purchases of Stance eGift Cards are limited to one gift card per checkout on Stance.com. Please reach out to KPS to request help with multiple gift card purchases.
Stance Gift Cards cannot be returned, redeemed or exchanged, except where required by law.
Upon redemption, any unused balance will remain on the gift card for future purchases.
For balance or other inquiries, visit https://www.stance.com/giftcards or any Stance U.S. retail location.
If the recipient didn't receive an email containing their e-gift card, contact KPS for assistance. Please be prepared to provide your order number and the email address of the recipient.
Yes, all purchased Stance Gift Cards are final sale.
They are not a credit card or a debit card.
Purchase, use or acceptance of a Stance Gift Card constitutes acceptance of legal terms.
Stance Gift Cards have no value until activated at Register or on the Website.
Stance Gift Cards will not be replaced or replenished if lost, stolen or used without authorization.
Stance reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
US Nurses, Military, and First Responders. You are eligible if any of the below titles apply to you:
Nurses
- Registered Nurse (RN)
- Certified Nursing Assistant
- Licensed Practical Nurse (PN/LPN)
- Licensed Vocational Nurse
- Vocational Nurse
- Registered Prof Nurse
- Public Health Nurse
- Professional Nurse
- Practical Nurse
- Certified Nursing Assistant
- Certified Nurse Midwife
- Certified Nurse Practitioner
Military
- Service Member
- Retiree
- Veteran
- Military Spouse
- Military Family
First Responders
- Firefighter
- Police Officer
- EMT
- 911 Dispatcher
To learn more about the program, please visit the Heroes Program page.
If you already have an Id.me account, continue shopping Stance as you normally would. Once you are ready to check out, go to your cart and select “Apply Promo Code or Id.me Discount,” and then select “Verify with Id.me.” You will log into your Id.me account from there. Your discount will be displayed after you are verified.
If you do not already have an Id.me account visit Id.me's website and click My Account to create an account with Id.me. Once your Id.me account is created, return to Stance and check out. Once you are in your cart, select "Apply Promo Code or Id.me Discount," and then select "Verify with Id.me." The discount will be shown in your cart once you have been verified.
You can also create an Id.me account within the Stance checkout. Follow the directions above then follow the prompts on the screen in your cart.
When logged in to your ID.me Wallet only applicable items will appear with the discounted strike-through pricing. Subscriptions, gift subscriptions, and gift cards are not eligible for discount. International orders are not eligible for discount. Discounts cannot be combined with any other promotion. Stance reserves the right to change or remove a product from the ID.me promotion at any time, without prior notice.
No, you may receive a message inviting you to opt in to relevant communications, but you are not required or automatically signed up for these newsletters. You will receive a single confirmation email that requires action to confirm your account set-up, but that is only to complete the account set-up process. For more information on ID.me's Privacy Policy, click here.
Your privacy is important to Stance and ID.me. The ID.me program promises to not share your information and you may delete your account at any time. Privacy is built into the ID.me platform and your data is not shared or sold to anyone.
To learn more about the offers and benefits of ID.me, or for company information, please visit ID.me, their FAQ page, or their About page.
No, this program is only for eligible members. ID.me’s identity platform can detect fraudulent use across accounts and reserves the right to revoke access/membership from anyone abusing the terms of usage.
Please contact the ID.me Support team if you have questions with your eligibility or difficulty accessing your account - available 8 AM through midnight EST, 7 days a week to assist at 866-775-4363.
Please email or text our KPS (Keeping People Stoked) team at (949) 391-4272 if you have questions about your order.
Customers can return full and promotional priced items purchased to a Stance Retail Store or through a Stance.com return within 60 days of the original purchase (or within 60 days of receiving an online order) for a full refund, an exchange (accepted at Stance Retail Store only), or an in store credit (accepted at Stance Retail Store only), with the exception of face masks and Last Chance Sale items.
To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.
A valid proof of purchase (e.g. original receipt, email order confirmation) and the credit card used at the time of purchase (for credit card transactions returned to a Stance Retail Store) will be required to process a refund.
Returns processed in a Stance Retail Store and accompanied by a gift receipt can be exchanged or refunded as a store credit for the transaction price indicated on the gift receipt.
Not happy with your Stance product? Return it to us within 60 days, and we'll give you a full refund. Please follow the steps below:
US Customers:
To return your items, please re-package the products (including the original packing slip) and ship them to the address below:
Attention: Stance Returns
Address: 6935 W 2100 S
West Valley City, UT, 84128
To return ship product purchased in a Stance Retail Store please contact customer service for assistance at [email protected]
International Customers:
Please contact Stance at (888) 391-9020 or email [email protected] to process your return authorization. You will receive a return confirmation email from Borderfree, along with detailed instructions for returning your order.
At this time we are unable to offer free shipping on returns or provide shipping labels.
Unfortunately at this time Stance.com is only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.
Refunds are processed within around 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow up to 10 days from the time the return is processed for the refund to be reflected in your account.
Ground Shipping
Orders are typically processed within one business day. USPS/UPS delivers within 3-8 business days after taking possession of the package, depending on your proximity to our distribution center in West Valley City, UT.
2-Business Day Shipping
Orders take one business day to process. UPS 2- business day usually delivers within two business days after taking possession of the package. However, Hawaii and Alaska require additional transit time. We prioritize 2-business day orders for same day processing if placed by 10 am PST. Our 2-day option does not include weekends. (Ex: A 2- business day order placed on a Friday before 10am PST will ship on Friday and arrive the following Tuesday).
Next Business Day
Orders take one business day to process. UPS Next Business Day delivers within one business day after taking possession of the package. However, Hawaii and Alaska require additional transit time. We prioritize next business day orders for same day processing if placed by 10 am PST. Our overnight option does not include weekends. (Ex: An overnight order that ships on Friday will arrive the following Monday).
Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations.
Please be aware of extended delivery times to APO/FPO addresses.
All orders ship from our warehouse located in West Valley City, Utah. Please allow one to two business days for your order to process.
We offer free ground shipping on orders over $49. The cost will automatically be discounted upon checkout.
Free shipping does not apply to international orders.
International Shipping
Yes, we are excited to announce that Stance ships internationally. We will continue to expand to additional countries over time.
Stance is currently shipping to the following countries:
Australia, Austria, Bahamas, Belgium, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Republic of Korea, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and Vietnam.
To ship items internationally, simply look for the flag at the bottom right-hand corner of the site. Click the flag icon to see all available countries we ship to and select your country from the dropdown.
Then click 'OK' to finalize your selection. The page will reload to reflect your selections.
Delivery times vary depending on the Borderfree store you are purchasing from, the shipping address on the order, and the available shipping options. At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout.
Borderfree is a Global-E company, specializing in international shipping orders from the United States. Borderfree has relationships with the appropriate international carriers to get your order to you as quickly and affordably as possible.
You can always contact Stance at (888) 391-9020 for any questions on your payment or order. You can also view the status of your order using the Borderfree Tracking Tool. We want your experience to be as smooth as possible, and for you to be a Stance fan for life!
If you are shipping to a US address, but are using an international credit card, you can do so using PayPal. Enter the US shipping address into the billing portion in the checkout process, and then click on PayPal to complete the transaction, and use your international credit card.
Please contact Stance at (888) 391-9020 or send an email to [email protected] and we can help process your return.
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by each country individually. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total amount of applicable duty and tax/VAT for your order within the checkout process.
| Men’s Sock Sizes | S/YL | M | L | XL | XXL |
|---|---|---|---|---|---|
| US Shoe Sizes |
3- 5.5 | 6 - 8.5 | 9 - 13 | 14 - 16 | 17 - 20 |
| Euro Shoe Sizes |
35 - 37 | 38 - 42 | 43 - 46 | 47 - 50 | |
| Japan Shoe Sizes |
20.5 - 23 | 24 - 26.5 | 27 - 30 | 31 - 34 | |
| UK Shoe Sizes |
1.5 - 4.5 | 5.5 - 8 | 8.5 - 11.5 | 12.5 - 15.5 | |
| Brazil Shoe Sizes |
32 - 35 | 36 - 39.5 | 40 - 44 | 45.5 - 48 |
| Women’s Sock Sizes | S | M | L | OS |
|---|---|---|---|---|
| US Shoe Sizes |
5 - 7.5 | 8 - 10.5 | 11 - 13.5 | 6 - 10 |
| Euro Shoe Sizes |
35 - 37 | 38 - 42 | 43 - 45 | 36 - 41 |
| Japan Shoe Sizes |
22 - 24.5 | 25 - 27.5 | 28 - 29 | 23 - 27 |
| UK Shoe Sizes |
3 - 5.5 | 6 - 8.5 | 9 - 10 | 4 - 8 |
| Brazil Shoe Sizes |
32 - 35 | 36 - 39.5 | 40 - 43 | 33.5 - 38.5 |
| Kids’ Sock Sizes | S | M | L |
|---|---|---|---|
| US Shoe Sizes |
7 - 10 | 11 - 1 | 3 - 5.5 |
| Euro Shoe Sizes |
23 - 27 | 29 - 34 | 35 - 37 |
| Japan Shoe Sizes |
14 - 16.5 | 17.5 - 20 | 20.5 - 23 |
| UK Shoe Sizes |
6.5 - 9.5 | 10.5 - 13.5 | 1.5 - 4.5 |
| Brazil Shoe Sizes |
21.5 - 25.5 | 27 - 31 | 32 - 35 |
| Baby Sock Sizes | 3-6 Mo | 6-12 Mo | 1-2 YO | 2-4 YO |
|---|---|---|---|---|
| US Shoe Sizes |
00 - 0 | 1 - 3 | 4 - 6 | 7 - 9 |
| Euro Shoe Sizes |
15 | 16 - 18 | 19 - 22 | 23 - 25 |
| Japan Shoe Sizes |
8 | 9 - 10.5 | 12 - 13.5 | 14 - 16 |
| UK Shoe Sizes |
0 | .5 - 2.5 | 3.5 - 5.5 | 6.5 - 8.5 |
| Brazil Shoe Sizes |
17.5 - 20 | 21.5 - 24 |
| SIZE | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| WAIST IN INCHES | 28 - 30" | 30 - 32" | 32 - 34" | 34 - 36" | 36 - 38" | 38 - 40" |
| WAIST IN CENTIMETERS | 71 - 76 CM | 76 - 81 CM | 81 - 86 CM | 86 - 91 CM | 91 - 97 CM | 97 - 102 CM |
| ALL GENDER | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Shoulder | 16 3/4 - 17 1/4" | 17 1/4 - 17 3/4" | 17 3/4 - 18 1/4" | 18 1/4 - 18 3/4" | 18 3/4 - 19 1/4" | 19 1/4 - 20 1/4" |
| Chest | 35 - 37" | 37 - 39" | 39 - 41" | 41 - 43" | 43 - 45" | 45 - 48" |
| Waist | 27 - 29" | 29 - 31" | 31 - 33” | 33 - 35" | 35 - 37" | 37 - 40" |
| Hips | 35 - 37" | 37 - 39" | 39 - 41" | 41 - 43" | 43 - 45" | 45 - 48" |
| WOMEN'S | XS | S | M | L | XL | XXL |
| Chest | 32 - 34" | 34 - 36" | 36 - 38" | 38 - 40" | 40 - 42" | 42 - 44" |
| Waist | 24 - 26" | 26 - 28" | 28 - 30" | 30 - 32" | 32 - 34" | 34 - 36" |
| Hips | 33 - 35" | 35 - 37" | 37 - 39" | 39 - 41" | 41 - 43" | 43 - 45" |
| SIZE | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| SHOULDER | 16 3/4-17 1/4" | 17 1/4-17 3/4" | 17 3/4-18 1/4" | 18 1/4-18 3/4" | 18 3/4-19 1/4" | 19 1/4-20 1/4" |
| CHEST | 35-37" | 37-39" | 39-41" | 41-43" | 43-45" | 45-48" |
| WAIST | 27-29" | 29-31" | 31-33" | 33-35" | 35-37" | 37-40" |
| HIPS | 35-37" | 37-39" | 39-41" | 41-43" | 43-45" | 45-48" |
If you purchase a Subscription level plan, we will begin processing your order immediately.
If you purchase a Membership level plan, you will have 5 days to select the styles to be included in your first order. Upon selection of your styles or at the end of 5 days, Stance will process your order.
You will receive your items in 3-8 business days starting from the time your order processes.
Contact Customer Service at [email protected] between Monday and Friday, 9-5pm PT.
You will receive a shipment confirmation email that includes a USPS Ground tracking number when your shipment leaves our warehouse. You can reference your in-transit shipment or previous shipments and their tracking numbers from within your account order history.
At this time, we do not accept returns on Subscription products.
You may cancel at any time from within your Stance account by visiting your Subscription Dashboard, then proceeding to the View Details link for the subscription you would like to cancel. Click on the Billing link, followed by Subscription Details.
However, if you’re not stoked on a subscription items at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.
At this time we only offer subscriptions and gift subscriptions to US customers.
You may skip a shipment at any time from within your Stance account by visiting your Subscription Dashboard, then proceeding to the View Details link for the subscription you would like to skip. Click on the Next Shipment link and click the button to skip a shipment.
NOTE: If you just purchased a subscription, you need to wait until your first term processes before skipping.
You may update your subscription billing and preferences at any time from within your Stance account by visiting Subscription Details for the subscription you would like to update.
Quesions or need to update your shipping address? Contact Customer Service at i[email protected] between Monday and Friday, 9-5pm PT.
You will be notified by email if there is an issue with your monthly or quarterly payment via email. If we are unable to successfully charge your card, your subscription order will not process.
FOR MEMBERSHIPS:
You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.
FOR SUBSCRIPTION:
You are charged monthly or quarterly, on the date you purchased your subscription, unless you skip a term.
Unfortunately you may not cancel a subscription shipment once the order is confirmed.
If any of your chosen items become out of stock after you've confirmed your shipment, the system will only bill for the products that successfully shipped.
Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.
If you have a subscription plan, you do not pick your pairs. Simply give us your size and start looking forward to delivery day.
If you have a membership plan, based on the term (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. You can also partially select your shipment and leave spots open for us to pick. If you do not specifically make any selections, we will pick for you based on your preferences and size.
To become a Stance Subscription member, simply click any of the "Subscription" buttons located throughout the Site. You will be asked to select a particular sock or underwear subscription, package, frequency, and the option to upgrade your Subscription if you would like to select your products on a monthly basis (Stance’s “You Pick package”). Then submit your name and email address and provide your corresponding billing and shipping information. . Once you've successfully purchased your subscription on stance.com, you will receive an email with next steps. If you have selected a You Pick package, you will be able to pick your first shipment the same day you complete your purchase
SUBSCRIPTION PLANS
The date that you purchase your subscription will be the date that your subscription will auto-renew during any subsequent renewal periods. Such auto-renewal will be on a monthly or quarterly basis, pending on the subscription you elect at the time of purchase. Your shipment will be processed and sent 24 hours after your initial charge.
MEMBERSHIP PLANS:
The date of your initial purchase is the date your "Customization Period" begins. The Customization Period lasts five days thereafter. During the "Customization Period," you can choose the product(s) you want for that shipment. If no product(s) have been selected by the close of your "Customization Period" at 11:59 pm GMT, then Stance will select the product(s) for you. Your shipment will be processed and sent 24 hours after you either confirm your shipment or your "Customization Period" closes and Stance picks and confirms your product(s) for you.
If an item is missing from your shipment, please contact our support team via email at [email protected], or by phone at (888) 391-9020.
You can review our Subscription Terms and Conditions here.
Gift Subscriptions
When purchasing a gift subscription, you will get to select the date that your recipient receives their gift. At that time, the recipient will receive an email containing instructions to redeem their Subscription. Once they redeem their gift on Stance.com:
- If you purchased a Subscription level gift plan, we will begin processing the recipient's order the day they redeem their Gift.
- If you purchased a Membership level gift plan, when the recipient redeems they will have 5 days to select the styles to be included in their first order. Upon selection of their styles or at the end of 5 days, Stance will process their order.
When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments.
We apologize if this causes any confusion. If you have any questions, please contact our support team at [email protected] or (888) 391-9020 to have it updated.
There are sock and underwear subscription options. All of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.
If the email address of the recipient is incorrect, please contact our support team at [email protected] or (888) 391-9020 to have it updated.
When you purchase a gift subscription, you have the option to select a gift delivery date. The gift subscription recipient will receive an email on the date you select in your initial purchase.
Please allow twelve hours for the notification email delivery.
If the gift recipient never received their email please contact our support team at [email protected] or (888) 391-9020.
When your gift subscription is about to end, we'll reach out to you to give you a heads up.
If you would like to continue receiving shipments, you can purchase a new subscription here.
If you have any questions, please contact our support team at [email protected] or (888) 391-9020.